Centre d'assistance et d'accompagnement aux plaintes - Chaudière-Appalaches

Record #: QBC0204
Last Modified: 22 Mar 2024
Last Full Update: 22 Mar 2024

Organization Information

Alternate name CAAP - CA ; CAAP - Chaudière-Appalaches

Description and Services

Description CAAP - Chaudière-Appalaches is a regional community organization * It holds a mandate from the Minister of Health and Social Services to assist you in lodging a complaint regarding a public health care or social services facility or any other agency, corporation, or person with an agreement to deliver such services * This also applies to any recourse provided by law 
 
* Provide you with the pertinent informaion and refer you to he proper resource according to your needs 
* Inform you of your rights and the complaints process 
* Help you define the subject of the complaint 
* Assist you in identifying and organizing the proper documents 
* Create a file and if necessary draft the complaint 
* Accompagny you to meetings with relevant autorities 
 
Our services are free and confidential * Remember that we will not process your complaint but we will help you take the necessary steps to ensure your rights are respected

Address, Telephone, E-mail, Website, Location

Address & Map
167 rue Notre-Dame Nord
Sainte-Marie, QC G6E 3Z4
 
View Google Map
Mailing address CP 790 
Sainte-Marie, QC G6E 3B9
Office phone 418-387-8414
Toll free phone 1-888-841-8414 * 1-877-767-2227
Fax 418-387-3055
E-mail info@caapca.ca
Website caap.quebec

Additional Information

Accessibility Fully accessible
Languages French ; English
Areas served Chaudière-Appalaches - Région 12
Fees Free
Hours Mon-Fri 8:30 am-12 noon 1 pm-4:30 pm 
In the evening and Sat by appointement

In partnership with...

Centraide Québec et Chaudière-Appalaches
Ville de Québec
Ville de Lévis
Centre d'action bénévole Bellechasse - Lévis - Lotbinière